xo99 Privacy Policy

Your personal information is completely safe with us — here is a transparent account of how xo99 collects, uses, and protects your data.

Last Updated: January 2026
Important Notice: This privacy policy applies to all services, websites, and mobile versions of the xo99 platform. Please read it carefully. By using our services, you will be considered to have accepted the terms described in this policy.
Section 01

Introduction and Purpose of the Privacy Policy

xo99 is an online entertainment platform operated for players in Bangladesh. We take the privacy of our users very seriously. The main purpose of this privacy policy is to clearly inform you about what information we collect, why we collect it, how it is used, and what steps we take to protect your data.

This policy forms part of a legal agreement between you and xo99. Please read this document in full before using our website or services. If you have any questions, you can reach us via our 24/7 live chat support or by emailing [email protected].

Section 02

Information We Collect

When you create an account on xo99 and use our services, we may collect various types of information. This information is gathered mainly from two sources.

2.1 Information You Provide

When you directly provide information on our platform, we collect the following:

  • Full name and date of birth (for age verification)
  • Email address and contact details
  • Account login credentials (stored in encrypted form)
  • Identity verification documents (National ID card or passport details)
  • Financial information: bKash, Nagad, Rocket, or Upay account numbers and bank account details

2.2 Automatically Collected Information

Some information is collected automatically when you use our services:

  • IP address and device information
  • Browser type and operating system
  • Website usage logs and session data
  • Information collected through cookies and similar tracking technologies
  • Gaming activity and transaction history
Section 03

Purpose of Using Your Information

xo99 uses your information only for legitimate and necessary purposes. The main reasons we use your data are described below:

3.1 Service Operation and Improvement

  • Creating and managing your account
  • Processing deposit and withdrawal transactions
  • Verifying your identity and confirming you are 21+
  • Personalising your gaming experience
  • Improving platform performance

3.2 Security and Legal Compliance

  • Preventing fraud and abuse
  • Complying with anti-money laundering (AML) regulations
  • Implementing responsible gaming policies
  • Meeting legal obligations

3.3 Communication and Support

  • Sending important account-related notifications
  • Resolving your issues through the support team
  • Informing you about promotional offers where applicable (subject to your consent)
Section 04

Data Sharing and Third Parties

xo99 does not sell your personal information or transfer it to third parties for marketing purposes. However, we may share your information with specific parties in the following circumstances:

4.1 Service Provider Partners

Only the information necessary to provide services is shared with contracted payment processors (such as bKash, Nagad, Rocket, Upay, and banks) and technology partners. These partners are required to comply with our strict privacy standards.

4.2 Legal Requirements

Where it is mandatory to provide information in accordance with legal proceedings, court orders, or requests from regulatory authorities, we may disclose relevant information. Such disclosure will always remain within the bounds of the legal framework.

4.3 Business Transfers

If a merger, acquisition, or asset sale occurs in xo99's operations, your information may be transferred as part of that process. You will be notified in advance in such cases.

Section 05

Cookies and Tracking Technologies

xo99 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience.

5.1 Types of Cookies We Use

  • Essential cookies: Essential for maintaining login sessions and basic service functionality.
  • Performance cookies: Collect website usage statistics that help us improve our services.
  • Preference cookies: Remember your language and other preferences.

5.2 Cookie Control

You can disable non-essential cookies at any time by changing your browser settings. However, disabling some cookies may cause certain platform features to not work properly.

Section 06

Data Protection and Security Measures

xo99 has put in place the highest technical and organisational measures to protect your information. As part of our privacy policy, we maintain the following security layers:

  • SSL Encryption: 256-bit SSL encryption is active across our entire platform, keeping all data transfers completely secure.
  • Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
  • Access Control: Only authorised staff can access the necessary data.
  • Regular Security Audits: Our systems undergo regular security testing.
  • Two-Factor Verification: Additional identity verification for sensitive operations.
In the event of a data breach: If a data breach ever occurs and affects your information, we will notify you as quickly as possible in accordance with legal requirements.
Section 07

Data Retention Period

xo99 retains your personal information only for as long as it is necessary or legally required. In determining the retention period, we consider the following:

  • All information is retained for as long as your account remains active.
  • Financial transaction records are retained for a specified period after account closure in accordance with regulatory authority guidelines.
  • Some information may need to be kept for an extended period due to legal obligations.
  • Once the defined period ends, information is securely deleted or anonymised.
Section 08

Your Rights

As a registered user of xo99, you have the following rights over your own information:

8.1 Right to Access Your Information

You can contact us at any time to find out what information we hold about you. We will provide this information within a reasonable timeframe.

8.2 Right to Correct Your Information

If your profile contains incorrect or incomplete information, you can request that it be corrected. The support team will assist you through this process.

8.3 Right to Delete Your Information

In certain circumstances, you can request that your personal information be deleted. However, we are required to retain some information due to legal obligations.

8.4 Right to Data Portability

You can request your information in a structured, machine-readable format. Email [email protected] to make this request.

8.5 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or notifications at any time. This can be done from your account settings or by contacting support.

Section 09

Privacy of Minors

xo99 is an adults-only service. We do not knowingly collect information from anyone under the age of 21. In accordance with our privacy policy, the age verification process at registration is mandatory.

If we become aware that a minor has opened an account using false information, we will immediately close that account and delete the collected information.

Age 21+ is mandatory: This platform is only for those aged 21 and above. Use by minors is strictly prohibited.
Section 10

International Data Transfers

xo99 primarily serves users in Bangladesh. However, for service requirements, information may sometimes be transferred to servers located in other countries.

For any data transfer, we ensure that appropriate security and privacy measures are in place at the destination. We work only with trusted and security-compliant technology partners.

Section 11

Third-Party Links and Services

If the xo99 platform contains links to external websites, those sites have their own privacy policies and we are not responsible for them. We recommend that you read the privacy policy of any external service before using it.

Payment gateways such as bKash, Nagad, Rocket, and Upay have their own privacy policies. They follow their own policies when processing transactions.

Section 12

Changes to the Privacy Policy

xo99 reserves the right to change or update this privacy policy as needed. For any significant changes, we will inform you in the following ways:

  • A clear notice will be displayed at the top of the website.
  • The change will be communicated to your registered email address.
  • The "Last Updated" date at the top of the policy will be changed.

If you continue to use the platform after any changes, it will be assumed that you have agreed to the updated privacy policy.

Section 13

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team will process your request as quickly as possible.

We generally aim to reply to your email within working days. For urgent matters, please contact us via live chat.

Want to know more?

Contact us for any questions about our privacy policy or your information.

Contact Support