Responsible Gaming at xo99 — Stay Safe
Keep the fun within limits. xo99 puts your safety first — with deposit limits, self-exclusion and round-the-clock support, you stay in control at all times.
Our Commitment
xo99 believes online gaming is entertainment — not a source of income. Playing on our platform should feel like leisure time with family and friends, where the fun is real but financial or emotional harm has no place.
Responsible gaming is not just about following rules — it is a way of life. Regularly reviewing how much time and money you spend, and taking breaks when needed, is a healthy habit. At xo99, we are here to help you build that habit.
We know that gambling addiction is a real problem and can affect anyone. That is why xo99 is committed to creating an environment where responsible gaming is encouraged and the door to support is always open for those who seek help.
Our 24/7 Bengali live chat support team is always ready to answer any question or concern you have. Remember — asking for help is a sign of strength, not weakness.
Safety Tools
xo99 gives you full control over your gaming through the features below. Use them to set your own responsible gaming limits.
Deposit Limit
Set the maximum amount you can deposit daily, weekly or monthly. Once a limit is set it takes effect immediately. Increasing a limit requires a waiting period, but reducing it is instant.
Loss Limit
Decide in advance how much you can lose within a set period. When you reach that limit the system will automatically stop you from playing further, so you do not lose more money on impulse.
Time-Out
Need a short break? Activate time-out to temporarily suspend your account for anywhere from 24 hours up to 6 weeks. During this period no betting, deposits or withdrawals will be possible.
Self-Exclusion
If you need a long-term break, choose self-exclusion. This lets you close your account for anywhere from 6 months to permanently. This step is irreversible — so take the decision seriously.
Session Time Limit
Set how long you play in each session. When the time is up you will receive a reminder, and if your chosen limit is exceeded the session will end automatically — ensuring you use your time wisely.
Reality Check
Pop-up notifications at set intervals will remind you how long you have been playing and show your win and loss statistics. These regular reminders will help you make informed decisions.
Age Verification — A Mandatory Step
xo99 strictly prohibits anyone under 21 from using the platform. Age is verified at registration and ID may be requested in cases of doubt. To protect minors, we advise parents to use family filter software on their devices.
Warning Signs of Problem Gaming
If you or someone close to you shows any of the signs below, consider seeking help. Taking early action is the most effective step.
- Feeling the urge to bet more money to chase losses
- Cutting back on time with family, at work or in study because of gambling
- Lying to family or friends about how much you are playing
- Repeatedly trying to stop gambling but failing each time
- Taking out loans or borrowing money from others to gamble
- Feeling restless, irritable or anxious when unable to play
- Finding no enjoyment in anything other than gaming
How to Get Help
If you are experiencing problems, do not wait — take the steps below. xo99 is always by your side, so never hesitate to reach out to us.
24/7 Bengali Live Chat
Chat with us in Bengali on live chat at any time. Our support team will immediately help you set up self-exclusion, time-out or a deposit limit.
Contact by Email
For more detailed assistance, email us at [email protected] — we will respond quickly and your privacy will be fully protected.
Professional Support
Alongside xo99 support, reach out to mental health service providers in Bangladesh. Professional counselling is the most effective path back to responsible gaming.
How to Use the Tools
xo99's responsible gaming tools can be activated directly from your account settings. The step-by-step process is outlined below.
Log In
Log in to your xo99 account and click your profile icon at the top right.
Open Settings
Go to the "Account Settings" or "Responsible Gaming" section. You will find all safety tools together in one place.
Set Your Limits
Set the deposit, loss or time limits that suit you. Save your changes and wait for a confirmation message.
Get Help
If you have any issues or need time-out or self-exclusion, contact us on live chat — support is available 24 hours a day.
Healthy Gaming Habits
Responsible gaming means keeping gaming as a leisure activity — not the centre of your life. Following the tips below will help you stay in control at all times.
- Set a budget before you play and never spend more than that amount.
- Never try to chase losses — playing more in the hope of recovering lost money only makes things worse.
- Never play under stress, depression or the influence of substances.
- Take regular breaks — avoid playing continuously for more than one hour.
- Always prioritise spending time with family and friends.
- Never treat winning as guaranteed — only bet what you can afford to lose.
- Your family's daily expenses come before gaming — never use household money to play.
For Parents
It is your responsibility to make sure younger members of your family cannot access xo99. Some effective steps:
- Enable family protection software or parental controls on your devices.
- Always keep your xo99 password and payment details private.
- Avoid gaming in front of children so they are not influenced.
- If you have any concerns about xo99's age verification process, contact us.